Hello Everyone!

Thanks again for all of your input! I’ve read through each of your comments since my last post, and found a few common inquiries I would like to respond to. (As always, if I don’t answer your question fully, please feel free to contact our customer service team! info@michebag.com is the best email. If you don’t receive a prompt response please try again, I am certain it would be due to a technical issue as our customer service team is determined to respond to every inquiry in a timely manner!)

First, I would like to address the issue of the defective bags. I really want to emphasize that any purses with tearing loops (the piece that connects the metal ring to the purse) are defective and should be exchanged for a new purse FREE OF CHARGE. Any tearing handles will also be replaced with a new set of handles free of charge. We have perfected the construction of both pieces so they are now double thick and stitched. I am certain you will be impressed with your replacement! If you have any trouble doing an exchange through the avenue you purchased your bag, please do contact our customer service directly. We want to be certain our customers are well taken care of.

Second, I would like to explain a little about all of the different places you have found to purchase Miche Bags. As a new company with a unique product, we must do everything we can to make the Miche Bag visible to everyone everywhere. To that end, we have pursued many different sales channels. Our main focus is always our wonderful distributors and sales representatives. They sell Miche Bags throughout the US in kiosks, Miche Bag Shows (our version of purse parties, check out www.michebagshows.com for more info), and trade shows. Our other sales avenues (our website and infomercial) are in place to support that network.

Lastly, I would like to explain a little about the customer service issues some of you have mentioned. As each of our sales avenues involve different, independent companies, it can be difficult to ensure each carries out our customer service policies. This is why we request that if you have any difficulty when returning to the place you purchased, you contact us directly through info@michebag.com. It is always our intention to ensure “the buck stops here”. We are currently working on developing better, more consistent customer service processes to be sure we can carry out our intentions fully.

I hope this information is helpful to you. Be sure to check out the new shells onsite this week! Miche has come up with some really fantastic new designs, including a special edition “Holly” for the upcoming holiday season.

Enjoy!

Annette

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