Hello Everyone!

Thanks again for all of your input! I’ve read through each of your comments since my last post, and found a few common inquiries I would like to respond to. (As always, if I don’t answer your question fully, please feel free to contact our customer service team! info@michebag.com is the best email. If you don’t receive a prompt response please try again, I am certain it would be due to a technical issue as our customer service team is determined to respond to every inquiry in a timely manner!)

First, I would like to address the issue of the defective bags. I really want to emphasize that any purses with tearing loops (the piece that connects the metal ring to the purse) are defective and should be exchanged for a new purse FREE OF CHARGE. Any tearing handles will also be replaced with a new set of handles free of charge. We have perfected the construction of both pieces so they are now double thick and stitched. I am certain you will be impressed with your replacement! If you have any trouble doing an exchange through the avenue you purchased your bag, please do contact our customer service directly. We want to be certain our customers are well taken care of.

Second, I would like to explain a little about all of the different places you have found to purchase Miche Bags. As a new company with a unique product, we must do everything we can to make the Miche Bag visible to everyone everywhere. To that end, we have pursued many different sales channels. Our main focus is always our wonderful distributors and sales representatives. They sell Miche Bags throughout the US in kiosks, Miche Bag Shows (our version of purse parties, check out www.michebagshows.com for more info), and trade shows. Our other sales avenues (our website and infomercial) are in place to support that network.

Lastly, I would like to explain a little about the customer service issues some of you have mentioned. As each of our sales avenues involve different, independent companies, it can be difficult to ensure each carries out our customer service policies. This is why we request that if you have any difficulty when returning to the place you purchased, you contact us directly through info@michebag.com. It is always our intention to ensure “the buck stops here”. We are currently working on developing better, more consistent customer service processes to be sure we can carry out our intentions fully.

I hope this information is helpful to you. Be sure to check out the new shells onsite this week! Miche has come up with some really fantastic new designs, including a special edition “Holly” for the upcoming holiday season.

Enjoy!

Annette

Hello Everyone!

In response to a few of your comments, we want to let you all know we ABSOLUTELY stand behind the quality of our product. We have spent years revising and perfecting our design, and we greatly appreciate your input as we continue this process. Should you ever find you have received merchandise which does not function as promised under normal use please let us know. The best way to do this is to either return to the kiosk or Miche Bag Shows representative you purchased from, or email us at info@michebag.com and our customer service department will ensure you are well taken care of. We depend on input from our customers to maintain the highest standards of quality, so we sincerely appreciate your contacting us in such cases.

Thanks!

Annette

p.s. I should note that the expandable design of the Miche Bag is not intended as an invitation to over-stuff the purse, but rather is meant to provide easy view of the contents of your purse. As a woman I know I have a tendancy to fill the space I have, particularly in my closet and purse, whether I need it or not. If you’re like me, I’m sure you’ll find that your Miche Bag easily holds the necessities right in place, but that second novel really can wait until next week.

Hello everyone,

As Annette said I have been abroad on a design trip. I am happy to report I was able to get a lot done and a lot of great new shell designs are on the way. I was also able to work on a couple new items..hint hint. All of us here at Miche Bag are so excited for the next year of new designs. We are certain you won’t be disapointed! I am constantly getting requests and suggestions from customers and I want you to know I actually listen! I can’t tell you what is to come, It would ruin the surprise so don’t ask. I can only say keep your eyes open monthly for our new releases!

Michelle

Hi Everyone!

Thank you to everyone for your comments! Like I always say, we love to hear from you.

Many of you responded with questions, and we’re happy to answer them! Here are some answers to the questions that apply to everyone (if you have a more personal question, feel free to contact us through the link at the bottom of the website.):

How do I change my handles?
It’s so easy! Simply slide your handle to the side of the caribeener (round metal thing) to access the opening, push it open, and slide your handle off. Repeat on all 4 caribeeners, then slide your new handles in. Long or short, the choice is yours!

Are the magnets going to affect my credit cards?
The magnets are above the purse compartment entirely, so they will never even come in contact with the contents of your purse. But just to be safe, we tested them out, by leaving our own credit card and cell phone directly on them overnight. No problems whatsoever! (I’m told you need an industrial strength magnet -like those found at grocery store checkouts, etc- to really do anything to a credit card or cell phone.)

Will the magnets wear out?
Nope, they will never wear out! We use permanent magnets that are seriously strong – I couldn’t get them off my fridge when I tried them out. There are ways magnets can be de-magnetized, but it would take some serious force that a purse would have no business coming in contact with to make that happen. (If you’re a nerd like me, you can read all about the science behind why at http://www.physlink.com/Education/askexperts/ae472.cfm.) We actually decided on magnets (over any other type of fastener) not only because it gives such a sleek, seamless look to the design, but also because they won’t wear out as a snap will.

Will the purse cause issues with airport security?
They do get noticed occasionally, but in our experience (and that of our family, friends and local customers) we have never heard of any real issues. Michelle is currently abroad on a design trip and hasn’t had any problems whatsoever (but she has come up with tons of fantastic designs for the coming year, we can’t wait to hear all about it when you get back Miche!)

Where can I purchase a Miche Bag?
Our store locator is currently being re-vamped and updated (new locations are opening all over the world as we speak!) It will list both retail and home show contact info for all of the US. Our international page is also under construction, but we will soon link you to all of the international Miche websites as well. As always, if you can’t find one in your area, you can always purchase online (within the US).

I hope that you find these answers to be helpful. We’re still a fairly young company and we definitely depend on our customers to help us determine the direction we want to go, so thanks again for all of your comments!

Annette