Hello Everyone!

Thanks again for all of your input! I’ve read through each of your comments since my last post, and found a few common inquiries I would like to respond to. (As always, if I don’t answer your question fully, please feel free to contact our customer service team! info@michebag.com is the best email. If you don’t receive a prompt response please try again, I am certain it would be due to a technical issue as our customer service team is determined to respond to every inquiry in a timely manner!)

First, I would like to address the issue of the defective bags. I really want to emphasize that any purses with tearing loops (the piece that connects the metal ring to the purse) are defective and should be exchanged for a new purse FREE OF CHARGE. Any tearing handles will also be replaced with a new set of handles free of charge. We have perfected the construction of both pieces so they are now double thick and stitched. I am certain you will be impressed with your replacement! If you have any trouble doing an exchange through the avenue you purchased your bag, please do contact our customer service directly. We want to be certain our customers are well taken care of.

Second, I would like to explain a little about all of the different places you have found to purchase Miche Bags. As a new company with a unique product, we must do everything we can to make the Miche Bag visible to everyone everywhere. To that end, we have pursued many different sales channels. Our main focus is always our wonderful distributors and sales representatives. They sell Miche Bags throughout the US in kiosks, Miche Bag Shows (our version of purse parties, check out www.michebagshows.com for more info), and trade shows. Our other sales avenues (our website and infomercial) are in place to support that network.

Lastly, I would like to explain a little about the customer service issues some of you have mentioned. As each of our sales avenues involve different, independent companies, it can be difficult to ensure each carries out our customer service policies. This is why we request that if you have any difficulty when returning to the place you purchased, you contact us directly through info@michebag.com. It is always our intention to ensure “the buck stops here”. We are currently working on developing better, more consistent customer service processes to be sure we can carry out our intentions fully.

I hope this information is helpful to you. Be sure to check out the new shells onsite this week! Miche has come up with some really fantastic new designs, including a special edition “Holly” for the upcoming holiday season.

Enjoy!

Annette

Hello Everyone!

In response to a few of your comments, we want to let you all know we ABSOLUTELY stand behind the quality of our product. We have spent years revising and perfecting our design, and we greatly appreciate your input as we continue this process. Should you ever find you have received merchandise which does not function as promised under normal use please let us know. The best way to do this is to either return to the kiosk or Miche Bag Shows representative you purchased from, or email us at info@michebag.com and our customer service department will ensure you are well taken care of. We depend on input from our customers to maintain the highest standards of quality, so we sincerely appreciate your contacting us in such cases.

Thanks!

Annette

p.s. I should note that the expandable design of the Miche Bag is not intended as an invitation to over-stuff the purse, but rather is meant to provide easy view of the contents of your purse. As a woman I know I have a tendancy to fill the space I have, particularly in my closet and purse, whether I need it or not. If you’re like me, I’m sure you’ll find that your Miche Bag easily holds the necessities right in place, but that second novel really can wait until next week.